Service Charge, Insurance and Freeholders
In the event of a claim
During normal office hours phone your insurer NIG on 0800 051 0233.
Outside normal office hours phone the loss adjuster Woodgate and Clark on 01732 520270.
If you live in a building where the freehold is not owned by Camden you may have a different buildings insurer, please contact leaseholders services for more information.
Some important points about the buildings insurance
If anything happens in your home which might lead to a claim, you need to report the incident to the buildings insurer as soon as possible, but no more than 90 days after the date you should have known about the insured incident.
In an emergency take immediate action to protect your property from further damage by switching off the gas, electricity and water.
If the leasehold property is left unoccupied for more than 35 consecutive days there is no cover if loss or damage occurs by escape of water or oil, malicious damage, theft or attempted theft, accidental damage or accidental breakage of glass.
Please note the above points relate only to Camden’s insurance policy where the council is the freeholder.
The actual management charge for 2021/22 is £187.57.
A breakdown of this cost is below with a comparison for 2020/21
Rechargeable cost: £1,466,145
Cost per leaseholder 21/22: £149.77
Cost per leaseholder 20/21: £138.02
Rechargeable cost: £7,257,813
Cost per leaseholder 21/22: £35.15
Cost per leaseholder 20/21: £31.01
Rechargeable cost: £429,702
Cost per leaseholder 21/22: £2.67
Cost per leaseholder 20/21: £2.32
Rechargeable cost: £9,153,660
Cost per leaseholder 21/22: £187.57
Cost per leaseholder 20/21: £171.35
The breakdowns from each service can be found below:
How to pay
There are a number of ways you can pay your service charges.
Payment by Post:
Bank Giro Credit:
What Government financial support is there for residents on a Camden Heat Network/communal heating and hot water system, who are recharged by the Council?
All households with a domestic electricity connection are automatically eligible for the £400 grant under the Energy Bills Support Scheme (https://www.gov.uk/guidance/getting-the-energy-bills-support-scheme-discount), therefore all Camden residents will get this through their own electricity supplier. Households will not need to apply for the scheme, and in most cases the government expects electricity suppliers to apply the reduction automatically to bills from October 2022.
In addition to the domestic Energy Bills Support Scheme, Camden’s energy supply contracts are eligible for the Energy Bills Relief Scheme (https://www.gov.uk/guidance/energy-bill-relief-scheme-help-for-businesses-and-other-non-domestic-customers), as business/non-domestic customers. From October 2022 - March 2023, energy unit rate (pence/kWh) price caps will be applied to consumption for this period. Although information is limited since the government’s announcement on 21 September 2022, it is the Council’s understanding that if Camden’s October 2022 – March 2023 contract prices (pence/kWh only) are above the 21.1p and 7.5p for electricity and gas non-domestic caps, then Camden’s prices will be lowered to the capped prices. This will provide some benefit to Camden residents on a Camden Heat Network/communal heating and hot water system, who are recharged by the Council.
The Energy Bills Relief Scheme is expected to run for 6 months, with a government review after 3 months.
We will update our website if/when these details change.
Procurement of gas and electricity
Since 2011, Camden has procured gas and electricity through a framework operated by LASER, a public-sector organisation which purchases gas and electricity on the wholesale market for local authorities and other public bodies. Camden requires gas for its communal heating systems, and electricity for block and/or estate lighting, or other equipment (for example, lifts and door entry systems). Wholesale prices are lower than retail prices. Also, the purchasing scheme allows the purchase of energy before the supply period, meaning energy can be purchased when prices are most favourable.
Camden intends to enter into a new contract with the framework, with a proposed start date in early 2023. Further information can be found on our consultation page.