About Freedom of Information requests

You have the right to ask for any information we hold, without stating your reason. This is called a Freedom of Information request.

If you want information about yourself, you need to make a Subject Access Request, instead of a Freedom of Information request.  Please do not use the FOI form to ask for information about yourself, your property or repairs, your parking tickets and so on. Go to this page for those requests.

Also, please do not use this form to ask for information about your Council Tax. For assistance please check our Council Tax pages. The email address is ctax.revenues@camden.gov.uk - or you can phone our council tax service on 020 7974 6470.

Find out more about Freedom of Information

Before making a Freedom of Information request, check if the information is already published:

Make a Freedom of Information request

You can make a Freedom of Information Act or an Environmental Information Regulations request on the following form.

Is your information request about a road scheme? If so please can you look at the following resources to see if they answer your question before making an information request:

Making travel safer in Camden
Safe travel Camden
Transport strategies and plans

Make a FOI request

Please do not use the FOI form to ask for information about yourself. This is not possible as a Freedom of Information request but can be requested as a Subject Access Request. Go to this page for those requests.

Please do not use the FOI form to ask for information about your property or repairs, your parking tickets and so on. See:

For Housing repairs- Camden Council

For Parking- Camden Council

How long does it take?

We will acknowledge your request within 3 working days. We will respond to your request within 20 working days from the day after we receive the request.

However, we may need to ask you for further information to clarify your request.  If we do this then the time limit to respond only starts once we have received clarification from you. If we ask you to clarify your request and you don’t, then after three weeks the request will lapse.  

Occasionally we will need to extend the deadline to reply to you, and we will contact you to let you know this.


Most requests are free. If postage and photocopying cost over £10, we might charge you as follows:
•    postage costs
•    10p per page (black and white)
•    50p per page (colour)

You will be advised of any charges before a response is sent and you can withdraw your request without paying.

If you want environmental information held by Land Charges it will be subject to their published fees available here

Other ways to make a request

You can make a Freedom of Information Request by email to foi@camden.gov.uk or by post to The Town Hall, Judd Street, London WC1H 9JE.  Postal requests are the slowest and least environmentally friendly way to correspond with us, and we much prefer web form or email.  Our post is scanned in to us so if you do write to us, please provide an email address if you have one so we can email you back.  

Please include the following information:
•    your name
•    your contact address (preferably an email address)
•    a clear description of the information required
•    the format you would like to receive the information in, such as paper, or in a spreadsheet (by default, we will email the information)

Refusing a request

There are a number of reasons we might refuse a request, such as:

  • we do not hold the information
  • it will take 18 working hours or more to provide the information (we'll contact you so you can reduce the request)
  • an exemption or exception applies (see below)

Exemptions and exceptions  

Sometimes we cannot release information to the public because it might significantly disrupt service delivery, breach privacy, cause risks to public safety, or encourage crime. 

If we decide that an exemption or exception applies we will tell you why and, where relevant, explain the public interest reasons for doing so. You can appeal against this decision and details of how to do this will be included in our response.

More on refusing a request

Complaints and appeals

You can ask for an Internal Review if:

  • you feel that your request has not been handled well
  • you do not agree that the information should be exempt
  • you disagree with suggested costs.

Email us at FOIReviews@camden.gov.uk within 2 months of the date of the response.  Internal Reviews are undertaken by the Borough Solicitor.

We aim to respond to all Internal Reviews within 20 working days.  Where a review is complex and concerns environmental information, we may extend the time to 40 working days as permitted by the Environmental Information Regulations.   

If you’re not satisfied with the Internal Review outcome, you can complain to the Information Commissioner.